BurningCompass.Com/Store Return Policy
At present we are not selling / delivering any physical products / maps.
Currently we are selling only digital copies of all the maps.
Digital Map Files: JPEG, AI, EPS, PDF
Digital Maps are non-returnable and non-refundable. Please review these products thoroughly to ensure they will meet your needs prior to purchase.
The preview image provided for our digital map graphics is an exact representation of the downloadable file (what you see is what you get).
BurningCompass diligently works to maintain the accuracy of the maps we offer. However, as a subsidiary of OHOMAPS LLP, we are not responsible for any inaccuracies that may be found in the maps available on our site. Please note that we do not offer refunds for errors in any digital maps purchased.
Because these map files are digital data, and downloadable upon purchase, we do not accept returns. However, we may exchange a digital version for another format. For instance, if you ordered a raster image (JPEG), but actually needed the vector version, (Adobe Illustrator) we will gladly credit the cost, and provide you with the version that suits your needs.
Damaged Products
If the product/map is visibly damaged at time of delivery, refuse it immediately, note the damage to the driver, and contact us at [email protected]
If damage is found after the product is opened, please contact BurningCompass Store immediately at [email protected] to report the damaged delivery. Please provide us with as much information as possible in order to enable us to file a claim with the appropriate carrier, as well as to ensure that your order is handled thoroughly and efficiently.
Once the damage has been reported to BurningCompass.Com, we will determine if the damaged product needs to be returned to us for assessment in order to follow through with the claim. Please hold on to the damaged product and the packaging in the event that the carrier chooses to retrieve and assess. A replacement map/product will be sent out to you free of charge.
If you are returning a damaged item, you should use a cost efficient shipping method (USPS or UPS Ground). There is no need to return it using an expedited service. Please notify [email protected] of the shipping amount you paid and that cost will be reimbursed to your credit card.
Personalized Products
BurningCompass.Com/Store offers some products that can be personalized with your own custom title or centered on your address. Due to the nature of these products, they are non-returnable/non-refundable. If you are ordering any personalized products, please be absolutely sure that your personalized information is entered exactly as you want it to appear on the product. It is best to double check and confirm your submission prior to checking out.
Please note that production times for the personalized products can vary and expedited delivery is not available.
Wall Maps, Travel Maps, Globes, and Atlases
At BurningCompass.Com/Store, we love maps and live maps! But we know that not everyone thinks about maps the way we do. Should your purchase not meet your expectation, you are welcome to a refund or replacement.
Here are the details-
You have 30 days from the purchase date to submit your refund request. To process your refund, you must get a ‘Return Authorization Number,’ or ‘RAN,’ from [email protected]
The map/product must be in re-saleable condition and returned without alterations (no pinholes, tape marks, and so on)
Once the map/product has arrived, your account will be credited. Unfortunately, BurningCompass does not refund shipping costs.
To expedite your return, please provide your RAN and original Order Number in your package. Return shipping can be the most cost efficient method available to you. (USPS or UPS Ground). There is no need to return it using an expedited service.
Address for the returns:
At present we are not selling any physical products. We update addresses here once we start delivering physical goods or maps.
